Customer Service Policies

NextTrip is committed to ensuring you have an enjoyable journey with us. We have provided the below customer service policies to help you understand the terms that govern your booking. If you have any questions regarding these policies you may contact NextTrip :

  • For NextTrip Business, please call 1-888-444-5555
  • For NextTrip Journeys, please call 1-800-255-4266

You may also contact us by mail:

NextTrip Holdings,  Inc.
1560 Sawgrass Corporate Parkway
Suite 130
Sunrise, Florida 33323

  
When contacting us by mail, please indicate whether you are writing regarding NextTrip Business or NextTrip Journeys.

General Travel Information and Policies


Travel and Health Documents

Passport and visa requirements as well as vaccination certificates and other health requirements change from time to time.  It is your sole responsibility to determine if any visa and vaccinations are required.  Individuals who do not have proper documents or vaccinations may be prevented from traveling and will forfeit 100% of the total price.

 

Traveling with Minors

We cannot accept unaccompanied minors under the age of 18 for any travel.  Certain countries may require specific documentation for children younger than 18 years old when the child is traveling with one parent, or in someone else's custody.  It is your responsibility to ensure you meet the requirements for entry into the country when traveling with minors.  Individuals who do not have proper documents may be prevented from traveling and will forfeit 100% of the total price.

Traveling with Special Needs and Disabilities

Please notify us of any special needs or requirements you may have.  Failure to do so may result in an individual's inability to participate in any or all of travel booking.  NextTrip will assist in providing information regarding any limitations you may face, however, NextTrip assumes no responsibility for the accuracy of the information provided, nor assumes any responsibility for the our suppliers ability to accommodate your requests or needs.
 

Denial of Entry

Certain countries may deny entry to travelers with criminal records, and if not a United States citizen, entry back into the United States.  We recommend you check with the U.S. Embassy and the embassy or consulate of the country being visited to ensure you can travel a planned.  NextTrip does not accept responsibility if you are denied entry.  Individuals who are denied entry will forfeit 100% of the total price.


Currency and Bank Fees

Unless otherwise noted, when you pay NextTrip, your payment will be processed in United States Dollars.  When the travel supplier, such as an airline, hotel, or cruise line, processes your payment, it will be processed in the country in which the supplier is based or where your travel originates.  NextTrip or our travel suppliers may have to verify the validity of the payment card or the availability of funds.  Some banks and credit card issuers may impose fees for international transactions, such as making a booking using a US-issued credit card with a non-US merchant.  We may need to pass your credit card to non-US based travel suppliers to charge the card, for example airfare purchased on a non-US based airline.  The exchange rate and foreign transaction fee(s) is determined solely by your credit card issuer or bank on the date they process the transaction.  NextTrip assumes no liability for the accuracy of the exchange rate or for the fees charged.  If you have any questions regarding the exchange rate or fees charged on your booking, please contact your bank or credit card issuer.
 

Travel Insurance

We encourage all travelers to purchase travel insurance.  The cost for travel insurance will be provided at the time of booking.  You will be required to select or decline coverage at the time of booking.  Payments for Travel Insurance are non-refundable and non-transferrable.

Refunds

Refunds are subject to approval and will be issued within 30 days of request receipt and approval. Refunds will be issued to the original form of payment or by bank check at the discretion of NextTrip. 

Travel Credits

Standard change fees apply to new bookings made with travel credit.  Travel credits are valid for travel commencing within 365 days from the original departure date, must be used for travel commencing by the expiration date, and are non-refundable and non-transferrable.  Travel credits do not have any cash value, and are issued in the legal names of the passengers on the original reservation.  Bookings made with travel credits are subject to these terms and conditions, and all applicable fees still apply.  Travel credits may not be reinstated once they have expired.

Credit Card Transactions and Chargebacks

If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against NextTrip Holdings, Inc.  In the event that payment has been made to NextTrip by credit card, you agree that you will not seek to charge back your payment to NextTrip.  If NextTrip incurs any cost, including but not limited to attorney fees, collection fees, etc. to recover any payments charged back by your credit card company, you agree that you will be liable for these costs.  If the credit card is declined, you guarantee that you will settle any amounts owed to NextTrip via wire transfer, money order, or cash immediately.

Merchant of Record and Supplier Payments

NextTrip may split the merchant of record payment between NextTrip and the air carrier booked.  The NextTrip portion of the payment will be processed immediately while the airline typically processes the payment at the time the tickets are issued.  NextTrip may book hotels under a "prepaid/merchant" model, where NextTrip collects the full amount of the hotel room from you in advance and manages the payment to the hotel.  In this model, NextTrip makes the booking on the customer's behalf and pays the hotel for the services.  The amount of your booking includes tax recovery charges and fees.  Included in these fees are estimated sales tax, use tax, occupancy tax, room tax, excise tax, value added tax, good and services tax, and/or other similar taxes.  The amount NextTrip pays to the hotel in connection with your booking may vary from the amount that we estimated and charged you.  The amount charged to you includes a fee for our services related to your booking.  NextTrip is not the supplier collecting and remitting taxes to the tax authority(s).  Hotel suppliers include all applicable taxes in the amount billed to NextTrip and NextTrip pays over such amounts directly to the supplier.  

 

Airfare purchased through NextTrip

NextTrip sells airfare tickets on behalf of airlines and other travel suppliers.  We advise our customers to be aware of the following information and policies:

Contract of Carriage

Passengers who booked air transportation through NextTrip are subject to the contract of carriage with the airline operating the flight.  Passengers are encouraged to review the contract of carriage to understand their responsibilities and rights, which may vary from airline to airline.  By booking, you agree to be bound by the terms and conditions of carriage issued by the airline, which can be found on the airline's website or contacting the airline's customer service department.  Furthermore, you agree to make payment of all amounts when due and in compliance with the airline's rules and restrictions regarding the availability and use of fares, products, and services.  Airfare is only guaranteed once the purchase has been completed and the ticket(s) have been issued.  Airlines may change their prices without notice.  If full payment is not received by the ticketing date and time required by the airline, we reserve the right to cancel your booking.

Voluntary Changes

Unless otherwise advised, airfare tickets are non-refundable and non-transferrable.  The airline may allow voluntary changes, however, they may charge a change fee.  When changing a ticket, any additional fare difference will be collected at the time the change is made in order to re-issue your new ticket and complete the change.
 

Cancelations & No-Shows

If you cancel your booking or do not show for the flight(s), you may be entitled to a refund.  To determine your eligibility for a refund, please contact NextTrip, who will submit your request to the airline on your behalf.

One-Way Tickets 

We may offer you the opportunity to book airfare as a combination of two one-way tickets instead of a roundtrip ticket.  If you book two one-way tickets, each ticket is subject to its own rules, regulations, restrictions, and fees.  If an airline change causes you to make a change to the other one-way flight, you will be responsible for any fees incurred for making changes to the unaffected flight.
 

Additional/Optional Fees

Airlines may charge optional fees for items such as checking luggage, advanced seat assignments, and other amenities.  These fees are not included in the price quoted by NextTrip and are your responsibility if you decide to utilize those services.  Fees are set by each airline and can vary significantly between airlines.  Please consult your airline for specific information regarding their optional fees.
 

Luggage and Personal Property

You should consult the airline operating your flight(s) for specific information regarding their luggage and personal property policies, including their liabilities for lost, misconnected and damaged luggage.  Carry-on luggage may be limited to one piece per person and must meet the airlines size and weight restrictions.  Excess or oversized luggage may be denied at check-in or subject to additional charges.  NextTrip assumes no liability for lost or damaged luggage.  All lost or damaged luggage must be reported to an airline representative before you leave the airport.

Currency 

The price of your flight will be displayed in US Dollar as a courtesy.  The currency charged to your credit card will depend on the origin country of your first departure point.  As a result, the amount charged to your credit card by the airline may be slightly different due to currency fluctuations.  You may also incur a fee from your credit card company to process the transaction plus any applicable taxes for international purchases.  We recommend you contact your credit card issuer to determine what, if any, fees they may impose.

Transportation of Hazardous Materials 

United States Federal Law prohibits the carriage of hazardous materials aboard aircraft in your luggage (carry-on or checked) as well as your personal belongings.  Violation of this law can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials may include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. There are special exemptions for small quantities of medicinal and toilet items carried in your luggage and certain smoking materials you may carry on your person.

 

Compliance with TSA Requirements

The Transportation Security Administration (TSA) regulations require all passengers to provide their full legal name as it appears on your travel documents, date of birth, and gender at the time of booking.  This information is used by the TSA for security screening.  For details about security screening, and TSA requirements, please visit the TSA website.

 

Hotel Bookings

Pre-paid Hotel Rates (NextTrip Value Rates)

NextTrip and our suppliers pre-negotiate certain room rates.  These rates can be identified on our website(s) as NextTrip Value Rates.  When you book these rates, you authorize NextTrip to book reservations for the full amount displayed, which includes the room rate plus any applicable taxes and fees.  Your credit card will be charged by NextTrip for the total reservation price in United States Dollars, regardless of the location of the hotel.

NextTrip Value Rates include service charges charged by NextTrip for the facilitation of the booking.  The service charge amount will vary depending on the hotel location, travel dates, hotel type, room type, and length of stay.  NextTrip does not disclose the actual service charge but rather includes it in the rate presented on the website.  When you book a NextTrip Value Rate, the supplier will invoice NextTrip for the negotiated price of the room, and NextTrip will retain any difference between the amount you pay and the amount paid to the supplier.

NextTrip Value Rates are non-refundable rates, and in most cases the reservation may not be modified without forfeiture of the full amount paid to NextTrip.  Cancellation and change fees are identified in the rules and restrictions for your reservation.  If you fail to cancel your reservation before the cancellation policy period, you will be subject to the cancellation penalty indicated.  If you fail to show (No-Show) on the first night of your reservation, you must contact NextTrip if you intend to utilize any portion of your reservation.  If you fail to notify NextTrip, the remaining nights of your reservation are subject to cancellation and forfeiture of any remaining nights, and no refund will be provided.

You may be asked to present a credit card or provide a cash deposit at check-in to cover additional expenses incurred during your stay.  Such deposit is not related to your NextTrip booking nor is it related to any payment received by NextTrip for your hotel booking.

Prepaid rates typically do not accrue hotel loyalty points.  Please consult your loyalty program's terms and conditions to determine if your pre-paid rate is eligible for loyalty points.

Pay at hotel rates

With certain hotels and rate plans, you will have the option to pay for your hotel stay at check-in.  NextTrip will provide the hotel your credit card information to guarantee the reservation.  The hotel will charge your credit card in the local currency at the time of your stay.  Tax rates and foreign exchange rates may change in the time between your booking and the dates of your stay.  When you book a pay at hotel rate, NextTrip facilitates the booking and may be paid a fee by the hotel for this booking.  

 

NextTrip Air and Hotel Package Bookings

NextTrip Packages provide travelers with discount air and hotel prices when booking them together.  When booking a NextTrip Package, YOU AGREE TO BE BOUND BY OUR GENERAL TERMS and CONDITIONS contained herein.  Your payment on a booking constitutes acceptance of these terms and conditions.  

NextTrip reserves the right to change these terms and conditions at anytime without notice.  Group bookings have special terms and conditions which are detailed in your contract.  Please read this contract and contact NextTrip if you have any questions or concerns.

If you booked your travel through a travel agency, all communication will be sent to your travel agent.  Some travel agents may charge service fees and/or cancelation fees.  These fees are in addition the fees that NextTrip may charge.

NextTrip's standard policies, payments, and penalties are outlined below.  These policies, payments, and penalties may be more restrictive during holidays and/or special events.  Any deviation in our standard policies, payments, or penalties will be provided at the time of booking.

Due to the unique nature of our special event, shows, and attraction passes, these items are non-refundable and no changes may be made.

Booking, Deposit and Payments

To reserve your NextTrip Package, you will be required to provide the required TSA information and pay the applicable deposit per person, including full payment for airfare, insurance, and ancillary products.  

If you do not pay the balance when due, we may treat the booking as cancelled by you.  The due date for full payment of your NextTrip Package will be provided at the time of booking, and on your confirmation email.

NextTrip accepts all major credit cards for payment.  The following payment schedule applies to NextTrip Air & Hotel Package Bookings:

  • 31+ Days from Departure: 100% Airfare, Insurance, Transfers, Activities, and other Add-Ons cost plus $300 per room.
  • 30 Days or less from Departure: Full Payment.

Changes and Cancellations

In the event you need to change or cancel your booking, you must immediately notify NextTrip or your travel agent to cancel or make changes.  

If you booked directly with NextTrip, you may change or cancel your reservation online or by contacting our contact center at 1-800-255-4266.

Your right to a refund is limited and subject to the penalties and fees shown below.  If you fail to travel, you forfeit the entire amount paid for your package  (100% cancellation penalty).

Changes are subject to availability, limitations, restrictions, and fees imposed by both NextTrip and our third-party suppliers (penalties assessed by airlines, hotel, activities, and transfer providers). You will be advised of any fees and/or additional costs at the time you request a change.  You must accept, and provide payment, for these fees at the time the change is made.

If you cancel your package or change your travel dates, flight, duration, class of service, departure city, or destination you may incur significant penalties.  Such penalties may include: non-refundable airline tickets and fees, non-refundable or non-transferrable hotel promotions, and non-refundable or non-transferrable activities).  Due to airline policies, NextTrip does not allow name changes on package bookings.  If a name change is required, NextTrip will require you to cancel the trip and book a new trip.  As a result, you may forfeit airfare.  

Once travel has begun, the entire trip cost is non-refundable and non-transferrable.  We highly recommend that all travelers purchase travel insurance to cover trip interruption.  

Cancellation Fees

45+ Days from departure: Applicable air/hotel/activities/transfers fees or penalties.

44 - 31 Days from departure: $100 per person plus applicable hotel, activities, transfers, and airline fees or penalties.

30 Days or less from departure: 100% Non-Refundable.

Change Fees

45+ Day from Departure: Applicable air/hotel/activities/transfers fees or penalties.

44 - 31 Days from Departure: $100 per person plus applicable hotel, activities, transfers, and airline fees or penalties.

30 Days or less from Departure: No Changes Permitted.

 

NextTrip Journeys Escorted Experiences Terms and Conditions

NextTrip Experiences are personalized curated travel packages that include accommodations and guided activities.  The following policies apply to NextTrip Experiences:

Prices

All prices listed on the Experiences section of the website are per person and are based on double occupancy (in US Dollars) unless otherwise indicated.  All rates listed on this website are "from prices" and correspond to the lowest season in the year for the itinerary presented.  This website should be used for research purposes only as most experiences can be customized.  You will be quoted specific prices for the itinerary, duration, season, and the number of passengers you select. Rates are subject to change without notice and are not guaranteed until your booking is confirmed. Once your itinerary is confirmed, all prices are guaranteed unless otherwise indicated.  NextTrip will disclose, both when quoted and prior to any payment being received any prices that are not guaranteed.

Price Inclusions and Exclusions

Price inclusions and exclusions will be identified on your quote. Please look closely at your quote to understand what is included and what is not included. Generally, the following items are excluded from the price of your experience: air transportation from your origin city to the destination and air transportation required to travel between destinations, unless specified. Personal expenses such as passport, visas, room service, meals not mentioned in experience, phone calls, laundry, alcoholic beverages, and optional activities.  Some taxes and fees may not be included in your experience price. These items will be identified on your quote.

 

Quotes

NextTrip is pleased to provide you a complimentary quote.  To receive a quote, please contact us toll-free at 1-800-255-4266 or by completing the Plan Now section on the Experience you are interested in.  Most itineraries can be customized.  Our Personal Journeys Consultants are happy to assist you with building a unique itinerary and will provide a quote based on your specific request.  In most cases, quotes are valid for 14 days from the date it is provided.  Quotes do not guarantee availability, and prices are subject to change until a booking the booking is confirmed.
 

Travel Document Delivery

Travel documents are issued after final payment is received and our sent approximately 3 weeks prior to your  experience departure date. If you require documents sooner than 3 weeks prior to departure, please contact your Personal Journeys Consultant for assistance.  Travel documents are sent electronically, however, if paper documents are required, they will be mailed to the billing address provided at the time of final payment. Unfortunately, travel documents may not be mailed to an alternative address. An adult signature will be required for all travel documents. You may request that travel documents be printed and shipped to you.  Requests for paper travel documents will incur a n0n-refundable fee of $20 USD.  Travel documents will be shipped to the billing address provided at the time of final payment.  An adult signature will be required for all travel documents that are shipped.
 

Deposit and Payments

To confirm your booking, NextTrip requires a deposit.  The amount of the deposit will be provided by your Personal Journeys Consultant as part of the quote.  The following payment schedule applies to NextTrip Escorted Experience Bookings:
  • 90+ Days from Departure:100% Airfare cost plus $1000 per person, unless otherwise indicated on your quote. 
  • 90 Days or less from Departure: Full Payment.
If full payment is not received 90 days prior to your departure, your booking may be canceled, and all monies received are forfeited.

Cancellation and Change Fees

In the event you need to change or cancel your booking, you must immediately notify NextTrip or your travel agent to cancel or make changes.  

If you booked directly with NextTrip, you may change or cancel your reservation online or by contacting our contact center at 1-800-255-4266.

Your right to a refund is limited and subject to the penalties and fees shown below.  If you fail to travel, you forfeit the entire amount paid for your package  (100% cancellation penalty).

Changes are subject to availability, limitations, restrictions, and fees imposed by both NextTrip and our third-party suppliers (penalties assessed by airlines, hotel, activities, and transfer providers). You will be advised of any fees and/or additional costs at the time you request a change.  You must accept, and provide payment, for these fees at the time the change is made.

If you cancel your Experience or change your travel dates, flight, duration, class of service, departure city, or destination you may incur significant penalties.  Such penalties may include: non-refundable airline tickets and fees, non-refundable or non-transferrable hotel promotions, and non-refundable or non-transferrable activities).  Name changes are allowed on NextTrip Escorted Experiences, however, if your Experience booking includes airfare, due to airline policies, we will not be able to change the name on the flight reservation.  You will be required to book a new ticket, and as a result, you may forfeit airfare.  Name changes are considered a change and are subject to the fees outlined below.

Once travel has begun, the entire trip cost is non-refundable and non-transferrable.  We highly recommend that all travelers purchase travel insurance to cover trip interruption.  

Cancellation Fees

90+ Days from departure: Applicable air/hotel/activities fees.

90 - 45  Days from departure: 50% of the Experience price plus applicable hotel, activities, and air penalties.

44 Days or less from departure: 100% Non-Refundable.

Change Fees

90+ Days from Departure: Applicable air/hotel/activities fees.

90 - 45 Days from Departure: $100 per person plus applicable air/hotel/activities fees.

44 Days or less from Departure: No Changes Permitted.

NextTrip will advise you of all change fees, and will require your acceptance of fees prior to making any changes.  Changes may result in changes to your Experiences price.  Any Experiences price change will be provided to you for approval prior to confirming the change.

 

NextTrip Business Subscription Plans and Fees Policies

NextTrip Business provides a subscription-based service for business travel.  The following policies apply to your paid, trial, or other subscription services.  Your activation of an account indicates your acceptance of the following terms and conditions, and policies:

Plans and Subscription Fees

  • Subscriptions are available to a variety of  features and services, we refer to them as "Plans".
  • Access to NextTrip Business requires a per-user Subscription Fee.  The Subscription Fee is assessed based on the Plan and Term for in which you are enrolled. 
  • Subscriptions are available in a variety of recurring payment plans.  You have the right to change your payment plan or to cancel your Subscription in its entirety at the end of the Term.
  • NextTrip reserves the right to change, rearrange, add, or delete services within any or all Plans at any time, without notice.  Further, we may modify, offer additional, or cease offering certain services at any time, including adjusting the pricing for any Plan.  We reserve the right to migrate you to another Plan at any time.
  • Subscriptions are billed in US Dollar.  As such, individuals with credit cards issued outside the United States may experience currency fluctuations which can cause the amount billed to to be different.  Additionally, your credit card company may charge a fee for foreign currency charges.  We encourage you to check with your credit card issuer about any fees they may charge.

Cancellation of Subscription

  • Your Term will either be monthly or annually, based on your selection at the time of enrollment. 
  • You may modify or cancel your Subscription at the end of the Term.
  • If you enrolled in a free trial, you must cancel your subscription by 11:59PM Eastern on the expiration date of the free trial to avoid being billed for the Plan in which you enrolled.
  • Subscription Fees are non-refundable and will not be pro-rated if you cancel your subscription before the end of the Term.  

Registrations

NextTrip is a registered seller of travel in each of the states listed below:

  • California registration number 2129205-50
  • Florida registration number ST40782
  • Hawaii registration number TAR 7236

NextTrip is a member of the International Association of Travel Agents (IATA) with registration number 10542195.

Limits on Responsibility

NextTrip Holdings, Inc. is headquartered in Sunrise, Florida.  It purchases transportation, hotel accommodations, restaurant, and other services from various independent suppliers that are not subject to NextTrip's control. NextTrip cannot, therefore, be liable for death, personal injury, or any other loss that may occur (1) due to any act or omission of any such supplier, or (2) be any reason of any other event over which it has no control. Cruise itineraries and sightseeing excursions are subject to change without notice. If a vessel is not able to operate as advertised, a comparable cruise program may be substituted, based upon the decision of the cruise line operating the vessel.

Governing Law and Dispute Resolution

This contract shall be governed by the laws of the State of Florida.  Should a dispute arise concerning these terms and conditions or involving a claim for loss, injury, or other damage arising out of or relating to your trip, any legal action against NextTrip shall be brought in Broward County, Florida.  If any term or provision of these terms and conditions is determined by a court of competent jurisdiction to be invalid or otherwise unenforceable, such holding will not affect the validity or enforceability of the remaining terms and provisions.  Both parties agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.